FAQ — Questions and answers
Answers to common questions about NAPOKAZ.
Getting started
- Sign up. Open the registration form and verify your email using the link we send you. If the email does not arrive, check spam and request a new one from the sign-in page.
- Viewer. Open a competition and read its rules. When voting opens, cast one vote from a verified account.
- Entrant. Choose a competition, apply and track the status under My applications and participation.
- Professional. Open the Roles and organizations, choose the profile for your specialty and submit it for review. Include photographs when completing a model profile.
- Organizer and sponsor. Apply under Roles and organizations. After approval, open your dashboard to manage competitions or partner offers.
Frequently asked questions
What is my role after signing up?
You start as a viewer. After verifying your email, you can vote and later apply to enter a competition. To become an organizer, submit a separate application for platform approval.
What if I did not receive the verification email?
Open the email from the platform to verify your address. If it has not arrived, check spam and use the resend option on the sign-in page. Keep your verification link, password and sign-in code private.
How do I enter a competition and who reviews my entry?
After signing up, you remain a viewer. To enter, submit an application for the chosen competition and provide the required consents. The organizer or an authorized staff member reviews it. Becoming an organizer requires a separate application to the platform administrator.
How often can I vote and how is the winner chosen?
You can vote once in each competition, including for yourself. You may vote in multiple competitions. The winner is determined by the number of votes after voting closes. If votes are tied, the additional-round rules apply.
How much does a diamond cost and how do I earn one?
One diamond costs RUB 100. The minimum purchase is one diamond. You can choose 100, 1,000 or another whole quantity within your account balance. The same balance can pay for other published services. The first accepted competition vote earns one diamond, and completing a quiz with answers earns one diamond. You can give diamonds repeatedly within your balance. Competition pages sort entrants by diamonds by default and also offer sorting by votes.
How do I message another user or report a message?
A conversation starts after the recipient accepts. You can turn off new requests in Messages. In a conversation you can block the other person and report a specific message. The reviewer receives only the reported text.
How do I withdraw consent or close my account?
You can manage consents and request account closure in your profile. Account closure and deletion follow mandatory retention requirements. Organizers must transfer their responsibilities first. Individual data inquiries are forwarded to a staff member.
Can I vote in all competitions?
Yes. You may vote once in each available competition. Taking part in different competitions is not in itself considered suspicious.
Why is the entrant with the most diamonds shown first?
By default, entrants are sorted by diamonds received. You can switch to sorting by votes. The winner is determined by the vote count after voting closes.
How often can I give diamonds?
There is no limit on the number of gifts. You need enough diamonds in your balance for each gift.
Can I top up my wallet and withdraw money?
All registered users have a wallet. Its balance can be used for diamonds and other published paid services. Top-ups will become available once payment processing is connected. Withdrawals are unavailable. Contact support about erroneous payments.
Can I buy NFTs, land or other products?
These purchases are planned. The catalog, prices and terms will be published separately. Purchases are currently unavailable.
Where can I save a competition I like?
Add the competition to your bookmarks. Competition notifications are managed separately.
How do I transfer organizer responsibilities?
Submit a request under Transfer of responsibilities. The recipient must be an approved organizer and accept the transfer. An independent administrator completes it.
Where can I find and export notifications?
Open Notifications in your account to access the archive, subscriptions and CSV/XLSX export. Required system notifications stay enabled. You choose which informational categories to receive.
How do I appeal a decision?
Follow the appeals process in the notification or decision history and submit by the stated deadline. For a decision concerning direct messages, contact support with the report number.
Will an assistant or a staff member reply?
If you select a help topic, the assistant immediately sends an approved reply labeled as automatic. Staff handle follow-up and individual questions. The assistant can recommend an action on reports, and authorized staff make the decision.
How do I add the NAPOKAZ widget to my site?
After approval, organizers can open Event widgets and sponsors can open Sponsor widgets. Choose a public listing, enter the exact HTTPS domain and paste the generated HTML into your site. Voting and gifts open on the platform. You can disable the widget in your dashboard.
Still have a question? Contact support after signing in. Do not send passwords, sign-in codes or payment details.
Detailed help
Registration and participation
Sign up, verify your email and read the rules of your chosen competition. If the email has not arrived, request another one on the sign-in page. You can also reset a forgotten password.
Apply with a photograph and the required consents, or accept an invitation from the organizer. Entries are moderated before publication. An invitation still requires your consent. Age and geographic eligibility are set by the competition rules. Minors cannot currently enter.
Save competitions in your bookmarks. Manage event subscriptions separately in your profile.
Voting and results
Each verified account can vote once per competition, including for itself. Resubmitting does not add a vote. A runoff follows its published rules. Rewards, gifts and promotion do not buy votes or a win.
A tie triggers a runoff. Approved results appear on the competition page. Suspicious activity is reviewed, and confirmed vote exclusions require an independent decision. Affected users can appeal within the stated period through notifications or decision history.
For organizers and sponsors
Apply separately under Roles and organizations. Once approved, create competitions, categories and quizzes in your dashboard. Rules and prize places are approved before launch. An administrator reviews publication. Voters’ personal data is withheld from organizers.
Enable two-factor authentication to protect your account. Transfer of responsibilities requires the new approved organizer’s consent and a decision by an independent administrator. Sponsors submit offers through their dashboard.
Quizzes, rewards and gifts
Before starting, check the number of attempts, time limit and reward availability. Video quizzes require full viewing without skipping ahead. The server scores saved answers. A network interruption does not extend the deadline. Return to your attempt and sync your answers before time runs out.
Rewards are non-cash points. They cannot be purchased, withdrawn or exchanged for rubles. Earning rules, gifts and partner offers are available in your profile and the catalog. The profile ranking is separate from competition results.
Support assistant
Select a help topic under Feedback for an automatic reply. Follow-up and individual questions go to staff. The assistant recommends actions on message reports, and authorized staff make the final decision. Requests and actions are recorded in a private log.
Notifications, security and support
Required notifications stay enabled. You can choose which informational categories to receive. Notifications includes an archive, subscriptions and CSV/XLSX export. Keep the password for a protected archive safe because it cannot be recovered.
Manage consents and request account closure from your profile. Closure follows deletion and lawful retention rules. Organizers first transfer their responsibilities. Report photos from their listing and appeal from the relevant decision.
Send other questions via Feedback after signing in. Other users and organizers cannot see your correspondence. Do not send passwords, one-time codes or copies of documents. Real payments are currently unavailable.
Direct messages
Under Messages, you can manage your introduction link, display name and incoming requests. Conversations open only after the recipient explicitly accepts. You can block the other person and report selected text. Only that text goes to the reviewer. File attachments are unavailable, and read status is visible only to you.